IMPORTANT
Warranty
JWD offers 100% customer satisfaction guarantee.
We only provide the highest quality of authentically crafted products. On the rare occasion that your product incurs any damages or faults within 4 weeks of receiving, we will rectify this at our cost.
If you need support post 4 weeks after receiving, please contact jwd@jwdidgeridoos.com.au
Production & Shipping
Custom Orders
Due to the nature of custom orders production times will vary.
Please contact jwd@jwdidgeridoos.com.au for an estimated production timeline.
Apparel
No production times for apparel. All available stock is found in the product listing.
If you would like an out of stock product, please contact jwd@jwdidgeridoos.com.au
SHIPPING
Custom - Shipping is calculated at the end of production.
In Stock - Shipping is calculated at checkout unless stated otherwise.
Tracking is available for all custom orders.
Refunds
WE ARE NOT REQUIRED TO PROVIDE A REFUND OR REPLACEMENT IF YOU CHANGE YOUR MIND.
But you can choose a refund or exchange if an item has a major problem.
The item must be returned in same condition to JW Didgeridoos.
If the problem is not major, we will repair the item within a reasonable time, or you can choose a refund or replacement.
Please keep proof of purchase - receipt.
Privacy Policy
A privacy policy outlines the intentions of JW Didgeridoos in relation to how we collect, use, maintain and disclose your information.
We are committed to ensuring that its website user's information is respected at all times.
1. Information Collection
JW Didgeridoos collects your personal information to ensure we provide the most tailored customer experience. The information is collected in a fair, legal and transparent way.
2. Information Storage
Information collected by JW Didgeridoos will be stored using an online protection data base.
3. Information Use
JW Didgeridoos will only use the personal information collected for the purpose for which it was collected, or other purposes that are agreed to between JW Didgeridoos and customer. Additional purposes may be required to comply with legislation. If this occurs, the organisation will communicate to the customer this has occurred.
4. Information Disclosure
JW Didgeridoos shall disclose your data only under the following
For further information, please contact jwd@jwdidgeridoos.com.au.
Acknowledgement of Country
LOCATION OF 1884 BATTLE MOUNTAIN MASSACRE
JW Didgeridoos would like to acknowledge all Aboriginal and Torres Strait Islander peoples.
We pay our respects to the Traditional Owners across Country.
JW Didgeridoos strives to preserve, learn and teach the coming generations and, will set a worldwide platform for all Indigenous artists to showcase their culture.
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